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Privacy Policy

Table of Contents

Who we are

This Privacy Policy applies to all of the personal data we collect about you, including information collected on www.sasets.com and any other websites (including mobile access) where this policy is linked to; all of which are referred to as the “Site” in this policy.

Your privacy matters to us, so please do take the time to get to know our practices and, if you have any questions, contact us using our contact details below. This Privacy Policy was last updated on 20 May 2020 and applies from that date.

We may occasionally amend this Privacy Policy. Any new policy will automatically be effective when it is published on the website. You should, therefore, return here regularly to view our most up to date Privacy Policy. You should also print a copy for your records.

We do not knowingly collect or process data from anyone under the age of thirteen (13) years old.

This Website and the Sasets portal here referred to in this document as a “Website” or “Service”, is owned and operated by Sasets Limited (“Sasets ”). Sasets Limited is incorporated in the UK (Company Number 07967726; address Videcom House, Newtown Road, Henley-on-Thames RG9 1HG). We refer to Sasets , as “we”, “us” or “our” in this Privacy Policy. We refer to Sasets , as “we”, “us” or “our” in this Privacy Policy.

What information do we collect?

Most of the information we collect is information provided directly by you, which is set out on the web page on which we collect it – for example in our enquiry form or in the portal service. This may include:

Contact information – information such as name, job title, company name, department, email address, physical mailing address, device identity number (such as a device Uniform Resource Identifier or URL) and telephone number;

We may also collect and process other information obtained through our site or the device you are using, including:

  • Customer Login information, including end-user data, user ID and login password;
  • Location information (including GPS signals sent by a mobile device, location information gathered from social media networks or sensor or IP address data from your device);
  • User-generated content, for example, audio data, video data, instant messaging data, the content generated during call recording and data processed for troubleshooting purposes.
  • Embedded content from other websites Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
  • Information from cookies, web beacons or from the internet, including your IP address, browser type, operating system, domain name, access times, which pages you visit within our website and referring website addresses. Cookies are small pieces of information that are stored by your browser on your computer’s hard drive.

Third-party links and services

  • The Site may contain links to third parties’ websites. We are not responsible for the privacy practices or the content of those websites. Therefore, please read carefully any privacy policies on those links or websites before either agreeing to their terms or using those websites.
  • We also use Google Analytics to gather statistics on site usage. This may involve the use of cookies. There are more details in Google’s own privacy policy. Google may aggregate data they collect from their various services including Google Analytics, Google Translate, Google Maps and YouTube. You acknowledge and accept that we have no control over Google’s data collection. You should look at Google’s privacy policy for details of their data collection practices.
  • If you have asked us to share data with third party sites (such as social media sites), their servers may not be secure.
  • Note that, despite the measures taken by us and the third parties we engage, the internet is not secure. As a result, others may unlawfully intercept or access private transmissions or data.

How do we protect your information?

We take what we consider to be appropriate technical and organisational measures designed to guard against unauthorised or unlawful processing of your personal data and against accidental loss or destruction of, or damage to, your personal data. While no system is completely secure, we believe the measures implemented by Sasets reduce our vulnerability to security problems to a level appropriate to the type of data involved. We have security measures in place designed to protect our user database and access to this database is restricted internally. However, it remains your responsibility where you have a client account for the Site:

  • To keep your password or other access information secret. Your password and log in details are personal to you and should not be given to anyone else or used to provide shared access for example over a network. You should use a password which is unique to your use of the Site – do not use the same password as you use for another site or email account; and,
  • To ensure no-one else uses your details to log in to the Site while your device is logged on to the Site (including by logging on to your device through a mobile, Wi-Fi or shared access connection you are using);
  • To log off or exit from Site when not using it;
  • To maintain good internet security. For example, if your email account is compromised this could allow access to your account with us if you have given us those details and/or permitted access to those accounts. If your email account is compromised it could be used to ask us to reset a password and gain access to your account with us. You should keep all of your account details secure. If you think that any of your accounts has been compromised you should change your account credentials with us, and in particular, make sure any compromised account does not allow access to your account with us. You should also tell us as soon as you can so that we can try to help you keep your account secure and if necessary warn anyone else who could be affected.

Where is your information processed?

We might transfer your personal information to places outside of your home country, for example, our technical partner Microsoft (Privacy Policy here) has data centres that are based outside the EEA such as those listed here for the purpose of providing you with the service you have requested. If you are in the European Economic Area (EEA) this means that your data may be transferred from the EEA to another country and stored there, where we (or our suppliers) might process it.

If we transfer your personal data outside your country we will take steps to ensure that your privacy rights continue to be protected in compliance with applicable data protection law and this Privacy Policy.

Specific terms relating to Sasets products

Because of the way in which some of our products work we may need to process additional data, or process in a different way.  If we need to, we will link to specific privacy policies relating to those products.

Marketing communications

If you have given permission, we may contact you by mail, telephone, SMS, text/picture/video message, and email about products, services, promotions and special offers that may be of interest to you. If you prefer not to receive any direct marketing communications from us, you can opt-out at any time. See further ‘Your rights’, below.

How long do we keep your information?

We will retain your personal data only in accordance with our Data Retention Policy and for as long as is necessary for the purposes set out in this Privacy Policy, or as is required by applicable law, and then we will delete it.

Your rights

As explained above, you have the right to opt-out of receiving marketing communications from us. If you wish to exercise your right to unsubscribe from email marketing communications, you can use the link at the bottom of any communications received from us.

This will automatically suppress your email address from receiving future email marketing communications from our systems unless you choose to opt back in.

If you wish to exercise your right to be removed from our telemarketing list, please let the caller know at the time of calling and they will make sure your number is suppressed unless you opt back in.

In addition, to the extent permitted by the laws of your country, you may have the right to object to the processing of your personal data for direct marketing purposes. If your objection is not to direct marketing in general but to direct marketing by a particular channel e.g. email or telephone, it would help us if you can specify the channel you are objecting to.

Further, to the extent permitted by the laws of your country, you may also have the right to access, correct, delete, restrict, be forgotten, or object to the processing of, or request data portability of the personal data collected about you subject to some conditions and exceptions. You can find out more about these rights in the EU by reading the General Data Protection Regulation here: http://www.eugdpr.org/the-regulation.html.


We will take all reasonable steps to delete your personal data from our system(s) upon request unless restricted by law. We may keep a copy for as long as is necessary in our opinion, in compliance with applicable laws and regulations.

In most cases, we will respond to any of your above-mentioned requests within one month but we reserve the right to verify your identity before dealing with your request.

Data protection registration

We are registered as a data controller with the UK Information Commissioner’s Office.

Our data protection registration number is ZA091263

If you wish to inquire about or rely on any of these rights please send the details of your request to our Data Protection Officer, email dpo@sasets.com

You may also have the right to lodge a complaint with a data protection regulator.  Our lead regulator is the Information Commissioner’s Office (ICO).

How do you contact us?

If you have any questions about this Privacy Policy, the practices of this Site, or your dealings with this Site, we encourage you to contact us at data@sasets.com