Defects in laymans terms

Mismanaged defects can cost a company £ millions later. Typically, when repairing a major road, the first task is to scrape off the top layer of the old road. Only after this has been done can the state of the road underneath be determined.

If the road is in good shape, then the top layer can simply be replaced and all is well. But if it transpires that there is profound damage, for example a deep pot-hole filled with loose stones, then the repair needs to be more substantial. Typically it would be necessary to remove more material and rebuild that part of the road from scratch before replacing the top layer. But this is a much more expensive process, and the contractor will need to get approval from the customer (usually the Local Authority or the Department of Transport) before proceeding.


Before Sasets, this meant a delay, possibly of weeks before approval to proceed could be obtained. (How many times in the past have you driven past roadwork’s with nobody actually working?!) Using Sasets, the operator or foreman simply takes a photograph of the damaged road after the top surface has been removed. The time of the photograph and its precise geolocation are automatically recorded and attached to the image file, which is then transmitted instantly to the customer, with the recommendation that a more thorough and expensive repair be done.

The customer is then able to sanction the work instantly and work can proceed without any need to down tools. If the customer does not sanction the recommended work and the contractor then replaces only the top layer and the road then fails at that particular point within the warranty period (typically 3-7 years) then the contractor is able to say that the fault is not theirs, since they had recommended the more thorough repair.